Transform Customer Experience Through Enterprise-Ready Voice AI

Call drop indicates the call center’s inability to meet customer expectations or provide solutions in real time. This leads to customer dissatisfaction and it can negatively impact your overall business ROI key metrics. Engagely voice AI is designed in a way that if a call gets dropped in between, it can reconnect and retain the call where it was disconnected to further conclude the conversation.

Engagely voice AI comes with pre-built intents. The proprietary natural language processing (NLP) engine gives your customers the freedom to speak freely. The modern age voice bot is trained in such a way to understand colloquialisms across dialects and accents, so that the customer feels comfortable responding, instead of restricting themselves to “yes” or “no” responses.

Only voice bot that supports free-flow conversations. User doesn’t need to wait till the bot completes a sentence, engagely.ai’s unique feature allows it to pause, listen, understand and respond while speaking. Thus the smart voice bot responds to customers in a natural way and seamlessly deals with their queries, interruptions, emotions, and more.

The powerful NLU engine and multilingual speech recognition makes Engagely voice bot capable of understanding customer queries and responding in 100+ global languages irrespective of local dialects and accents. Our voice AI seamlessly understands the nuances in various languages, dialects and accents worldwide.

Traditional contact centers record calls for quality purposes. The QA team will then listen to each call to analyze the quality of customer engagement to make processes better. In addition to saving a voice copy, Engagely maintains accurate and real-time text transcripts that can be used for faster quality screening and gathering deep behavioural insights that help you make better business decisions.

Get deeper insights into your customers’ needs, preferences, and interests along with the intent and sentiments with Engagely proprietary NLU engine. Engagely’s smart AI engine understands customer’s sentiments and can take certain actions based on the sentiment such as transferring to a human agent for an angry customer or using different dialogue to subdue the situation.